Refund and Return Policy

Custom Products: Due to their personalized nature, returns or refunds are not accepted for custom orders. Please review your order details carefully before placing it.

Non-Custom Products: Returns are accepted within 14 days of delivery for items in their original condition and packaging. Return shipping costs are the responsibility of the customer.

Refunds: If eligible, refunds for non-custom items will be processed within 7-14 business days to the original payment method.

Exchanges: We only replace non-custom items if they arrive defective or damaged.

Contact Us: For any questions or concerns, reach out to us at info@southerncreativecouple.com or call 956-778-3159.

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Wooden Products:

• Materials: Oak, Walnut, Mahogany, Alder, Maple

Cleaning:

• Dust with a soft, dry cloth regularly.
• Use a damp cloth with mild soap for deeper cleaning; dry immediately.

Maintenance:

• Polish with wood conditioner every few months.
• Use coasters or mats to protect surfaces from scratches and stains.

Storage:

• Keep in a cool, dry place away from direct sunlight and heat.
• Maintain consistent humidity levels to avoid warping.

Handling:

• Handle with care to prevent damage.
• Do not overload catch-all trays with heavy items.

Painted Products:

• Clean with a damp cloth and mild soap; avoid scrubbing.
• Reapply protective sealant if needed.

For questions or assistance, contact us at info@southerncreativecouple.com or call 956-778-3159.