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Frequently asked questions

My order hasn't arrived yet. Where is it?

We understand the anticipation of receiving your custom-made products! If your order hasn't arrived yet, please follow these steps:

Check the Estimated Delivery Date: Refer to the estimated delivery date provided in your order confirmation email. Custom products may take additional time to create and ship.
Track Your Order: Use the tracking number provided in your shipping confirmation email to check the status of your shipment. You can track your order on the carrier's website.
Shipping Delays: Occasionally, shipping carriers may experience delays due to weather conditions, holidays, or other unforeseen circumstances. Please allow a few extra days for your order to arrive.
Contact Us: If your order is significantly delayed or if you have any concerns, please reach out to us at info@southerncreativecouple.com or call us at 956-778-3159. Provide your order number, and we'll be happy to assist you.

We appreciate your patience and understanding. Our goal is to ensure you receive your order as quickly as possible.

Do you deliver on public holidays?

We do our best to ensure timely delivery of your orders, but please note that our shipping carriers do not deliver on public holidays. Here are a few important points to keep in mind:

Carrier Schedules: Most shipping carriers, including USPS, UPS, and FedEx, do not operate on public holidays. This may cause a delay in your delivery.
Processing Times: While we continue to process orders during regular business hours, any orders placed or scheduled for delivery on a public holiday will be processed on the next business day.
Plan Ahead: If you have a specific deadline or need your order by a certain date, we recommend placing your order well in advance to accommodate any potential delays due to public holidays.
Contact Us: If you have any concerns about the delivery date of your order, please reach out to us at info@southerncreativecouple.com or call us at 956-778-3159. We're here to help and will do our best to accommodate your needs.

Thank you for your understanding and patience. We strive to provide the best service possible and appreciate your support.

Do you deliver to my postcode?

We currently offer delivery within the United States, but we also ship internationally to select countries. Here are the details to help you determine if we can deliver to your area:

Delivery Areas: We deliver to all valid addresses within the United States, including PO boxes and military addresses (APO/FPO).
International Shipping: We do ship outside of the United States. If you would like to place an international order, please contact us before ordering to ensure we can ship to your country and to discuss shipping rates and options.
Check Your Postcode: To confirm that we can deliver to your postcode, simply proceed to the checkout process. Enter your address details, and our system will automatically verify if delivery is available to your location.
Contact Us: For any questions or concerns about delivery to your specific postcode, or to inquire about international shipping, please reach out to us at info@southerncreativecouple.com or call us at 956-778-3159. We're here to help and can provide more information.

We appreciate your interest in our products and look forward to delivering a unique and high-quality item to your doorstep. Thank you for choosing Southern Creative Couple!

Do I need to be there to sign for delivery?

No, you do not need to be present to sign for your delivery. Here are a few details to keep in mind:

No Signature Required: Our packages are typically shipped without requiring a signature upon delivery. This allows the carrier to leave the package at your designated delivery address even if you are not home.
Safe Delivery Location: Please ensure that your delivery location is secure and can accommodate the package. If you have specific delivery instructions or concerns, you can provide these details when placing your order.
Delivery Notification: You will receive a notification once your package has been delivered. If you do not see the package, please check around your property or with neighbors who may have received it on your behalf.
Contact Us: If you have any questions or encounter any issues with your delivery, please reach out to us at info@southerncreativecouple.com or call us at 956-778-3159. We're here to help and ensure your order arrives safely.

Thank you for choosing Southern Creative Couple! We appreciate your business and look forward to delivering your custom-made products.